Case Studies and Current Implementations
Speech applications are becoming increasingly popular and are deployed in diverse areas. Here are a few real-world examples:
The Venetian Hotel in Las Vegas uses a speech-based recruiting application. When prospective employees call, the application conducts a preliminary interview in either English or Spanish and collects information such as experience, job preference, and availability. The application then screens applicants based on predefined criteria and schedules appointments. The process has improved the speed and efficiency of recruitment at the hotel.
The Bank of New York uses the 'Business Continuity' speech application that captures the best of speech technology by seamlessly integrating several smaller speech applications that allow employees to interactively update their information, take part in emergency roll calls, and access other services.
The US Postal Service has enabled speech-based package tracking in their 'Expedited Package' service.
PostBank AG, Germany's biggest retail bank has installed a speech application for automated account management.
The Upper Chesapeake Health facility in Maryland has deployed iCommunicator, a speech-to-text application that makes it easier for hospital personnel to communicate with deaf or hard of hearing patients.
JM Lexus, the largest retail Lexus dealer in the world, has installed a speech-enabled auto attendant that transfers telephone calls to the appropriate departments depending on the user's speech input.
Virginia International Terminals, Inc. deployed a speech application for tracking cargo. Truck drivers use their cell phones to enter and receive tracking data. This allows them to focus on driving and scheduling trips according to the availability or cargo.
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